Emotional intelligence

Emotional intelligence (EQ) is defined as the ability to recognise, regulate, and comprehend emotions in oneself and others. A high level of emotional intelligence allows you to:

  • Get in touch with others
  • Make empathy connections.
  • Effective communication is essential.
  • Manage conflict
  • Feelings should be expressed
  • Enhance your general mental health

Emotional intelligence appears to be a personality trait—something you either have or don't have. However, emotional intelligence, like intelligence quotient (IQ), can be developed over time.

9 ways to improve your emotional intelligence at work

  • Develop self-awareness
  • Practice mindfulness
  • Hone your empathy
  • active listening
  • Practice adaptability
  • Build your social skills
  • Welcome feedback
  • Learn about conflict resolution
  • When in doubt, reflect

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